Back to webshop 

Warranty

Warranty

  • What is your warranty policy?

    Krups grants a two year warranty on THE SUB, starting from the date of purchase.

    More information about the warranty can be found in our Terms & Conditions. The Krups International Limited Guarantee can be found here. 

    Still have a question? Get in touch!

  • I would like to claim my warranty.

    Claim of warranty may lead to repair. You may return your unused SUB within 30 days. Please have a look at our return policy here. 

    If you experience difficulties with your SUB within the first two years after purchase, please contact our Customer Care team via the link below. Please include pictures of the defect, a detailed description and your order number.

    In case your SUB needs to be repaired, we will organise a collection of the machine and a box to ship the appliance to the repair centre. Repairs on average take between 10 to 15 business days starting from the day we receive your device at our repair centre. More information about the warranty can be found in our Terms & Conditions. The Krups International Limited Guarantee can be found here. 

    Still have a question? Get in touch!

  • My warranty expired, can I still have my appliance repaired?

    We offer a 2-year warranty on our appliance. If your device fails after this time period, you can still have it repaired by KRUPS via their Repair it, Reuse it service. Costs for the repair will be at own expense. You can find more information here: https://www.repairitreuseit.com/ 

    Still have a question? Get in touch!