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Returns

  • What is your warranty policy?

    More information about the warranty can be found in our Terms & Conditions. The Krups International Limited Guarantee can be found here. 

    Still have a question? Get in touch!

  • I would like to claim my warranty.

    Krups grants a two year warranty on THE SUB®, starting from delivery date. Claim of
    warranty may lead to repair or replacement. You may return your unused SUB® within
    30 days for a full refund. Please have a look at our returns policy here. 

    If you experience problems with your SUB® within the first two years after purchase, please contact our Customer Care team. Please include pictures of the defect, a detailed description and your order number.

    In case your SUB® needs to be repaired, we will provide you with a return label and a box to ship the appliance to the repair centre. You will be contacted to set up a pickup date. Repairs on average take between 14 to 21 business days starting from the day we receive your device at our repair centre. More information about the warranty can be found in our Terms & Conditions. The Krups International Limited Guarantee can be found here. 

    Still have a question? Get in touch!

  • My package is damaged. What should I do?

    It is important to check your package on delivery. Check for example if the cardboard is damaged or moist. In such a case, take a moment to assess the damage with the Yodel delivery person. The delivery person will digitally register the damage, just like when you sign for the package. Ensure that the screen says ‘damaged shipment’.

    If you don’t notice the damage until later, please let us know as soon as possible, and no later than within 30 days of the delivery. You can reach the team on +44 (0) 808 189 9853 (available Monday to Friday between 9 a.m. and 4:00 p.m.) or by sending a message to service@beerwulf.com. Together, we can make sure you’ll receive all the beers you’re ordered.

    Still have a question? Get in touch!

  • What was delivered is not what I ordered. What should I do?

    Please contact our Customer Service as soon as possible (no later than within 30 days of the delivery), and make sure you state your order number in your message. The order number will be in the confirmation email entitled “Beerwulf Order Confirmation”.

    You can reach the team on +44 (0) 808 189 9853 (available Monday to Friday between 9 a.m. and 4:00 p.m.) or by sending a message to service@beerwulf.com. Together, we can make sure to solve this problem to your full satisfaction.

    Still have a question? Get in touch!

  • How do I return my order?

    If you do not wish to keep your purchase, you are required to inform us of your decision within 30 days after receiving the products. To cancel your order, you just need to let us know that you have decided to cancel. You can do this by:

    While cancelling an order, please always keep your order number at hand. The order number is stated in your order confirmation email and starts with PO. Together, we will schedule a collection for the product in order to proceed with the cancellation. This will be done through Yodel. We will reimburse you the amount paid for the products along with any delivery costs that you incurred. We will bear the cost of any returns made through the Yodel return services. The Products must be returned no later than 14 days after you give notice of cancellation.

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  • What will I be reimbursed for after I return my order?

    We will reimburse you for the cost of the ordered beer and potential delivery costs. We will deposit the amount as soon as possible, no later than 14 days after you processed your return. The amount will be returned to you using the same method of payment you used when placing the order. However, we may delay payment until we receive the returned goods or until receipt of a proof of return from you.

    Still have a question? Get in touch!

  • How can I request a reimbursement?

    If you feel you have been wrongfully charged, please contact our Customer Service. Please include a valid reason for your request and the order number with your request, so we can help you to the best of our abilities. You can send this message to service@beerwulf.com or call us on +44 (0) 808 189 9853. We are available for calls from Monday to Friday between 9 a.m. and 4:00 p.m.

    Still have a question? Get in touch!