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Paying

Paying

  • Who can I contact if the price on my invoice does not match my order total?

    If you have problems with invoices or payments, please contact our Customer Care team via Service@Beerwulf.com. Please add your order number to the email so we can look up your order and help you as soon as possible.

    Still have a question? Get in touch!

  • Can you guarantee that my payments will be secure?

    We use a secure third party payment provider (Adyen) to ensure that your payment is processed in a secure manner. Please see our Terms & Conditions for more information.

    Still have a question? Get in touch!

  • Where are my payment details stored?

    We use a secure third party payment provider (Adyen) to ensure that your payment details are kept safe. We do not store any of your payment information on our site.

    Still have a question? Get in touch!

  • Can I save my payment details for next time?

    Unfortunately, this is not possible. You can save your address with your Beerwulf account, but not your payment method. 

    Still have a question? Get in touch!

  • How do I receive an invoice?

    After you have placed an order on Beerwulf.com, you will receive a confirmation email. In it you will find the total amount invoiced (including VAT).

    If you did not receive a confirmation email, It may be possible that it ended up in your spam box. If you have checked and are absolutely certain that you never received the confirmation email, then please contact Customer Service via an email to service@beerwulf.com. We can manually look up & send your invoice if need be. 

    Still have a question? Get in touch!

  • Can I still see my old orders from THE SUB?

    Due to technical limitations on our part, it’s not possible to retrieve any old orders placed on uk.the-sub.com. If you require an old invoice or information about a previous order, please contact our Customer Care team via Service@Beerwulf.com. Please include the relevant order number(s) and the email you’ve used with these orders, so we can help you as efficiently as possible.

    Still have a question? Get in touch!

  • I’ve received a discount code from THE SUB, will that still be active on Beerwulf.com?

    If you have successfully referred a friend within the last six months and received a promotion voucher from THE SUB, this code will no longer work. However, to ensure you can utilise your offer if you have not already done so, a new voucher code will be accessible in your new Beerwulf account. Check ‘My referral codes’ in your account on Beerwulf.com for your new voucher by 10 April 2019.

    If you cannot find your new voucher code by 10 April 2019, please contact customer care at info@beerwulf.com. Please include your discount code(s) so we can look into this as efficiently as possible.

    You can apply your discount codes like below:
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    Still have a question? Get in touch!

  • I do not want the invoice to be added to the box, is that possible?

    We do not add any invoices to our packages, and will only pack a list of all the beers and their relevant allergy information in each package. This list does not quote any prices. Instead, we will send you an order confirmation email, which contains a link to download your invoice if need be.

    Still have a question? Get in touch!

  • What guarantee do I get with my Beerwulf purchase?

    Beerwulf prides itself on delivering quality and guarantees that your purchase will meet the reasonable expectations that you might have of our beers. If for some reason you are not satisfied, feel free to contact us and we will come up with a suitable solution. You can reach the team on +44 (0) 808 189 9853 (available Monday to Saturday between 9 a.m. and 4:00 p.m.) or send a message to service@beerwulf.com.

    Still have a question? Get in touch!

  • How can I pay at Beerwulf?

    At Beerwulf you can easily pay online via Visa, MasterCard and Paypal. There are no extra fees for using a credit card.

    We lock your payment details through a secure network (SSL-method) and, in conjunction with your credit card provider, ensure proper payment procedures. The amount will only be deducted once the order has been delivered. It is possible that your credit card company requests your 3D-Secure verification code. This is an extra security step when carrying out online payments with your credit card.

    We strive to add additional payment methods in the future.

    Still have a question? Get in touch!

  • Can I pay after delivery?

    No, orders on Beerwulf can only be placed and processed on the basis of direct online payment. If you have unusual requirements with regards to possible payment after delivery, please contact us at service@beerwulf.com.

    Still have a question? Get in touch!

  • Where can I find the amount of VAT?

    All prices listed on Beerwulf.com include VAT. The total amount of VAT charged is stated in the email with your order confirmation.

    Still have a question? Get in touch!