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  • When trying to place an order, I receive a notification that payment is not possible.

    Check whether the information you entered contains any errors and try again, or try a different payment method. 

    Still have a question? Get in touch!

  • Can I change my shipping address or delivery date after I’ve placed the order?

    Only in transit, unfortunately. Our systems are created to pack and dispatch orders as fast as possible, meaning your information is locked into place after the order is confirmed. 

    You can update the address, but only after Yodel has made one attempt to deliver your parcel. You can change the delivery address or date with the track and trace page, or via the Yodel App, which is available via iTunes and Google Play

    Still have a question? Get in touch!

  • How is my beer packaged?

    It goes without saying that it’s important to us that your beer package is delivered intact and without damage. That’s why we ship our beers in strong, firm cardboard boxes. These boxes contain dividers which keep the bottles in position, preventing shifting and possible damage. To be as environmentally conscious and efficient as possible, we offer a singular 16 bottle box for each order:

    Pack of 16 beers: 28cm x 28cm x 28cm - average weight: 9.9 kg

    Do keep in mind that we might have different packs with different sizes for special offers and pre-made packs. 



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  • I never received a confirmation email. What do I do?

    We always send a confirmation email. It may be possible that it ended up in your spam box. If this is the case and you plan on ordering regularly from, then we suggest you add to your list of contacts to prevent this from happening in the future.

    If you have checked and are absolutely certain that you never received the confirmation email, then please contact Customer Service on +44 (0) 808 189 9853 or send an email to We are available for calls from Monday to Friday between 9 a.m. and 4:00 p.m. 

    Still have a question? Get in touch!

  • Can I include a personal message with the beer package?

    Yes, you can. You can add a personal message during the checkout process after you fill in the shipping address. This personal message is limited to 185 characters, and do please note that emoticons will not be printed correctly. We will print this message and include it in the beer package.

    Are you considering to give a beer package to a relative or friend? We have an assortment of carefully selected Beerwulf packs available, which might just be the perfect gift for a beer lover. You can explore our Beerwulf packs here.

    Still have a question? Get in touch!