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  • When trying to place an order, I receive a notification that payment is not possible.

    Check whether the information you entered contains any errors and try again, or try a different payment method.

    The following conditions are ideal for enabling a successful order:

    • Use the browser Google Chrome
    • Delete browser history and cookies
    • Refresh the website and log in again

    Alternatively, you could order from a different device.

    If you still experience difficulties please contact the customer service department via the link below.

    Still have a question? Get in touch!

  • Can I change my shipping address or delivery date after I’ve placed the order?

    Only in transit. Our systems are created to pack and dispatch orders as fast as possible, meaning your information is locked into place after the order is confirmed. 

    However if you give us a call on number: +44 (0) 808 189 9853 during the opening hours stated on our website, we can try to change the shipping address and/or delivery date for you before it is dispatched. This is however not a guarantee. 

    You can update the address yourself, but only after Yodel has made one attempt to deliver your parcel. You can change the delivery address or date with the track and trace page, or via the Yodel App, which is available via iTunes and Google Play


    Still have a question? Get in touch!

  • How is my beer packed?

    It goes without saying that it is important to us that your parcel is delivered intact and without damage. That is why we ship our products in strong, firm cardboard boxes.

    To be as environmentally conscious and efficient as possible, we offer several boxes depending on the purchase made:

    • SUB:
    • SUB Heineken Edition:
    • SUB Compact:
    • 8 SUB Kegs:
    • Blade:
    • 2 Blade Kegs:
    • Pack of 16 beers: 28cm x 28cm x 28cm - average weight: 9.9 kg

    Do keep in mind that we might have different packs with different sizes for special offers and prepacked beer cases.  


    Still have a question? Get in touch!

  • I never received a confirmation email. What do I do?

    We send a confirmation email to the email address you provided at the check-out. There is a chance that it ended up in your spam box. If this is the case and you plan on ordering regularly from, then we suggest you add to your list of contacts to prevent this from happening in the future.

    If you are certain that you never received the confirmation email, then please contact the Customer Service on +44 (0) 808 189 9853 from Monday till Friday between 9.00 AM and 16.00 PM.

    Still have a question? Get in touch!

  • Can I include a personal message?

    Yes, you can. You can add a personal message during the checkout process after you fill in the shipping address. This personal message is limited to 185 characters, and do please note that emoticons will not be printed correctly. We will include this message in the parcel, please note that the leaflet of the order will have a QR code which will need to be scanned in order to see the personal message. 

    Still have a question? Get in touch!