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Delivery

  • Is it possible to fill up a box with TORPS® & Bottles/cans?

    Unfortunately, this is not possible yet. Any order containing a combination of TORPS® & bottles/cans will be shipped in multiple boxes.

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  • I only received part of my order; what should I do?

    Depending on the volume, your order can be shipped in multiple parcels. The shipment confirmation email currently only shows one tracking number. Due to system limitations, we are not able to show all tracking links. Each tracking link will, therefore, be sent in a separate email. Please take a look at all tracking codes supplied. If there is an issue or delay with one of your parcels, please reach out to the customer care team at Service@Beerwulf.com. Please note your order number and the tracking code, so we can help you as fast as possible.

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  • Why do you use Yodel as your delivery partner?

    Beerwulf will not and cannot sell or deliver to people under the age of 18. Yodel implements an age check into their deliveries, helping us ensure that our products cannot be bought and received by those below legal drinking age. They are currently the only delivery company to offer this service and for that reason, we partner with Yodel for our deliveries in the UK.

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  • When do I receive my track & trace code to keep an eye on the delivery?

    Once the order is dispatched from our warehouse, you will receive an email with the track and trace code(s) of your parcel(s). Should this code not be active straight away, please bear with us until the actual delivery day and try again. You can check (or change) the delivery of your parcel in the Yodel App, which is available via iTunes and Google Play.

    If you have not received a dispatch confirmation or the tracking code is still not working on the day of delivery, please reach out to us via service@beerwulf.com. Additionally, our free phone number is +44 (0) 808 189 9853. We are available each Monday to Friday between 9 a.m. and 4:00 p.m. 

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  • Why do I need to sign for the delivery?

    To ensure that the delivery has been handed over to the person who ordered, the recipient must sign. The signed recipient is responsible for the quality control of the package. Additionally, this signature allows for an age check on delivery, which is a necessity to ensure that our parcels will not end up in underage hands. To do so, the delivery driver can ask for your identification on delivery. Our carrier can accept the following forms of identification:

    •           Passport
    •           Driving License
    •           Citizen Card
    •           Armed Forces/Police ID

    Still have a question? Get in touch!

  • Can I schedule my order for a specific time during the day?

    Unfortunately, we do not have any control over Yodel's delivery schedule. This is because their routes change on a day-to-day basis, based on the daily demand on their services. Yodel will update your tracking page on the day of delivery with a rough timeslot in which they intend to deliver. 

    If you have not received a tracking code, please reach out to us via service@beerwulf.com. Additionally, our free phone number is +44 (0) 808 189 9853. We are available each Monday to Friday between 9 a.m. and 4:00 p.m. 

    Still have a question? Get in touch!

  • What happens if I/the recipient will not be at home on the delivery date?

    If the recipient of the parcel is not at home, the delivery person will first attempt to deliver the parcel to your neighbours. If that's not possible, they will take the package back with them and will attempt again the next day (excluding Sunday). They will also leave a note in your letterbox with instructions. Your tracking link will be updated with additional information if the delivery was made to the neighbours. 

    If need be, you can change the delivery time and date in the Yodel App with your postal code and track & trace code. This is possible from Monday to Saturday. The age check will still apply, even if you choose to pick up the parcel. You can change your delivery moment via the Yodel App, which is available via iTunes and Google Play. After three delivery attempts have been made, the package will be held at your local Yodel Service Center for 7 days. You can use the tracking code to arrange a pickup. 

    Still have a question? Get in touch!

  • Can you instruct Yodel to leave the parcel on my property?

    Unfortunately, we cannot leave these instructions with Yodel. Our parcels need a signature to ensure that the recipient is of the legal drinking age. We want to avoid running the risk of our beers ending up in underage hands, either through theft or other means. 

    However, your neighbours are allowed to sign for the parcel should you be unavailable to take the delivery yourself. If you feel comfortable with it, leaving a note of the door with some instructions for the driver tends to help in getting your parcel delivered as soon as possible.

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  • Why is the recipients age checked when the delivery is made?

    Beerwulf will not and may not sell or deliver alcohol to people under the age of 18. We have implemented various age checks throughout the order process to this effect. The delivery will only be made to the person named at the time of the order. On delivery, the delivery driver is therefore entitled to ask for identification. Our carrier can accept the following forms of identification:

    •           Passport
    •           Driving License
    •           Citizen Card
    •           Armed Forces/Police ID

    Read more about this in our Terms and Conditions.

    Still have a question? Get in touch!

  • What happens if Yodel has made three unsuccessful attempts to deliver?

    After three attempts, the package will be kept at your local service centre for a week before being returned to Beerwulf. You can contact the Customer Service team on +44 (0) 808 189 9853 (available Monday to Friday between 9 a.m. and 4:00 p.m.) or send a message to service@beerwulf.com.

    There will be a Delivery Attempted card and you will be able to communicate their redelivery preferences with your tracking code. With your tracking code, you can follow your parcel, change your delivery date or even request an amendment to the delivery address. Pickup from a nearby Yodel Service Center is also an option. You can check (or change) the delivery of your parcel on Yodel's website or in the Yodel App, which is available via iTunes and Google Play.

    Still have a question? Get in touch!

  • Can I have my order delivered to a pick-up point?

    We do not currently work with any dedicated pickup points. What you can do is pick up your order at Yodel’s local warehouse. You can use your tracking code and the information to reschedule the delivery or to schedule a pick-up date at your local Yodel Service Centre. This is only possible after Yodel has made a delivery attempt, however.

    You can do this via the Yodel App, which is available via iTunes and Google Play. Yodel can't keep a package in their warehouse for more than 10 days, please keep that in mind while scheduling your pickup date.

    Still have a question? Get in touch!

  • Do you deliver to Northern Ireland?

    Yes, we do deliver to Northern Ireland. Do keep in mind, however, that it will take us a day longer to get your order to you. You can read more about each "remote area" and their adjusted shipping times on this page.

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  • Do you deliver to remote and rural areas?

    Yes, we can also deliver your shipments to remote areas that are difficult to reach (e.g. islands and ski areas). Do please note that the transit time for shipments to these regions may be longer. If you want to check whether the destination of your shipment is situated in a remote area, please take a look at Yodel's Remote Areas and Transit Times

    Alternatively, you can always contact the Customer Service team on +44 (0) 808 189 9853 (available Monday to Friday between 9 a.m. and 4:00 p.m.) or send a message to service@beerwulf.com.

    Still have a question? Get in touch!

  • Are there any days on which Beerwulf does not deliver?

    Unfortunately, Beerwulf is not able to deliver orders on the following days:

    • Summer bank holiday: Monday, August 27
    • Christmas Day: Tuesday, December 25
    • Boxing Day: Wednesday, December 26

    Additionally, our current logistical setup makes it impossible for us to schedule your order on Mondays. 

    Still have a question? Get in touch!

  • Do I have to pay extra for not being at home for the delivery?

    No, Yodel will attempt to deliver your parcel three times on three consecutive days (excluding Sundays. If the following day does not suit you, you can reschedule the delivery on the tracking page or via the Yodel App, which is available via iTunes and Google Play.

    Nothing extra is charged for this service.

    Still have a question? Get in touch!

  • Do you deliver to any countries outside of the UK?

    Yes, we also deliver to the Netherlands, Belgium, France and Germany. When you visit our website, you can see a small flag at the top right corner. If you click that, you can change the country and see the accurate assortment & order the beers you're keen on. 

    Unfortunately, we do not deliver to any other countries outside the aforementioned ones. We're always looking into other countries to open our virtual doors. Please stay tuned!

    Website:

    Change_Country.png

    Mobile:
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  • Do I need to pay delivery costs?

    Delivery charges may apply to your order. These charges depend on the amount of beers in your order. Beerwulf charges a fixed rate of £4.95 for the delivery of orders where the box is not full. The following products will not be charged any further delivery costs:

    • Any appliances.
    • Any pre-selected pack of curated beers.
    • Any full box filled with 16 bottles / cans (or multiples of 16 bottles/cans).
    • Any full box filled with 8 TORPS (or multiples of 8 TORPS)

    For any other combination, delivery charges might be levied. For each incomplete box, a delivery charge of £4,95 will be charged. The delivery costs are shown during the ordering process on the website, and again in the order confirmation mail, sent after purchasing your beers.

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  • Can I pick up my order at Yodel’s warehouse?

    You can, but only after Yodel has made a delivery attempt. If Yodel finds you unavailable, they will leave a note with information. You can use your tracking code and the information to reschedule the delivery or to schedule a pick-up date at your local Yodel Service Centre. You can do this via the Yodel App, which is available via iTunes and Google Play. Yodel can't keep a package in their warehouse for more than 10 days, please keep that in mind while scheduling your pickup date.

    Still have a question? Get in touch!

  • Can I schedule my delivery to come on a later date?

    Yes you can. Depending on when you order, Yodel offers various delivery dates. If you place an order on workdays before 4 p.m. we will do our utmost deliver your package within 24 hours. Yodel delivers Monday to Saturday from 8.00 a.m. to 7.00 p.m. Do please note that due to logistical options, we currently do not offer any deliveries on Monday. You are also able to choose a specific delivery date, up to two weeks ahead of the current date. Do please keep in mind that any order made after Friday 17:00 will be delivered the following Tuesday.

    Once the order is shipped and Yodel has made a first delivery attempt, you can change your delivery moment or address manually. You can do this via Yodel's website or the Yodel App, which is available via iTunes and Google Play. Yodel can't keep a package in their warehouse for more than 10 days, please keep that in mind while rescheduling delivery dates.

    Still have a question? Get in touch!

  • Can I have my order shipped to a different address?

    Yes, this is possible via the Yodel App, which is available via iTunes and Google Play. Do please keep in mind that Yodel must have made one delivery attempt before you can change the delivery address. And please keep in mind that Yodel should hand over the parcel to the person who ordered the package. Your neighbors can take the parcel for you, but they have to be over 18 years old. 

    Still have a question? Get in touch!