Once the order is dispatched from our warehouse, you will receive an email with the track and trace code(s) of your parcel(s). Should this code not be active straight away, please bear with us until the actual delivery day and try again. You can check (or change) the delivery of your parcel in the Yodel App, which is available via iTunes and Google Play.
If you have not received a dispatch confirmation or the tracking code is still not working on the day of delivery, please reach out to us via firstname.lastname@example.org. Additionally, our free phone number is +44 (0) 808 189 9853. We are available each Monday to Friday between 9 a.m. and 4:00 p.m.