If the recipient of the parcel is not at home, the delivery person will first attempt to deliver the parcel to one of your neighbours. If that's not possible, they will take the package back with them and will attempt again the next day (excluding Sunday). They will also leave a note in your letterbox informing you about this. Your tracking link will be updated with additional information if the delivery was made to the neighbours.
If need be, you can change the delivery date or address in the Yodel App, which is available via iTunes and Google Play , or via the tracking link with your postal code and track & trace code. This is possible from Monday to Saturday. You can also choose to collect your parcel from a service centre. The age check will still apply, even if you choose to pick up the parcel. After three delivery attempts have been made, the package will be held at your local Yodel Service Center for 7 days. You can use the tracking code to arrange a pickup.