If the recipient of the parcel is not at home, the delivery person will first attempt to deliver the parcel to your neighbours. If that's not possible, they will take the package back with them and will attempt again the next day (excluding Sunday). They will also leave a note in your letterbox with instructions. Your tracking link will be updated with additional information if the delivery was made to the neighbours.
If need be, you can change the delivery time and date in the Yodel App with your postal code and track & trace code. This is possible from Monday to Saturday. The age check will still apply, even if you choose to pick up the parcel. You can change your delivery moment via the Yodel App, which is available via iTunes and Google Play. After three delivery attempts have been made, the package will be held at your local Yodel Service Center for 7 days. You can use the tracking code to arrange a pickup.