How can we help you?

Top Questions

• How does (free) shipping work with Beerwulf? 

  Beerwulf partners with Yodel for all deliveries in the United Kingdom. If you place an order on workdays before 4 p.m. we will do our best to deliver your package in 24 hours. Yodel delivers Monday to Saturday from 8.00 a.m. to 10 p.m. You’re also able to choose a specific delivery date, up to one week ahead of the current date. If you live in Northern Ireland or another remote area, your order might be subject to longer delivery times. You can find all affected postcodes here.

  Delivery charges may apply to your order. These charges depend on the amount of beers in your order. Beerwulf charges a fixed rate of £8.95 for the delivery of orders where the box is not full. The following products will not be charged any further delivery costs:

  • Any appliances.
  • Any pre-selected pack of curated beers.
  • Any full box filled with 16 bottles / cans (or multiples of 16 bottles/cans).
  • Any full box filled with 8 TORPS (or multiples of 8 TORPS)

  For any other combination, delivery charges might be levied. For each incomplete box, a delivery charge of £8.95 will be charged. The delivery costs are shown during the ordering process on the website, and again in the order confirmation mail, sent after purchasing your beers.

  Still have a question? Get in touch!

• Can I purchase the Advent beer case and have it delivered later this year?

  
  You can choose a preferred delivery date 2 weeks in advance. Our Advent Calendar will be available as long as we have stock available. We'd recommend you to order sooner than later, to avoid disappointment and possible late deliveries due to Black Friday.

  Still have a question? Get in touch!

• I have received a giftcard / discount code, how do I use it?

  You can use the giftcard / discount code by clicking on the shopping cart icon in the top right corner of our website and adding it in the field indicated on the picture below. 

  

  

  Still have a question? Get in touch!

• The light on my SUB is not turning green.

  Once in THE SUB, cooling down a TORP takes 10 to 16 hours (depending on starting temperature of the TORP). When your beer is chilled to the right temperature, then the light on the front of THE SUB will turn green. To speed up the process, ensure your TORP is fully chilled before inserting it into the SUB. Set your fridge at the lowest temperature and store the TORP on the lowest shelf (this is the coldest area) for 6 to 10 hours, or until the cold indicator on the TORP turns dark blue.

  The temperature of the TORP depends on the temperature in the fridge and the time the TORP has been in the appliance. If the temperature of the room is above 30 °C and the TORP has not been pre-chilled, it can happen that the light does not turn green. The temperature of the beer, in this case, is within 2 – 6 °C and still cooling. As long as the TORP has been in THE SUB for a couple of hours, it is not a problem that the light is still red.

  Still have a question? Get in touch!